Question 1

How do I know if my roof problem is serious?

Accepted Answer

Any situation where water is actively entering the building, structural integrity is compromised, or inventory, equipment, or occupants are at risk warrants a prompt professional assessment. This includes active leaks during storms, membrane blow-offs, drain blockages causing dangerous ponding water, and debris impacts that puncture the membrane.

Question 2

How does MAZE handle an active roof leak?

Accepted Answer

Containment comes first: certified crews stop the water intrusion with commercial-grade tarping, patches, or sealant applications. Then infrared diagnostics trace the water to its actual entry point — which is often far from where it shows up inside — so the permanent repair addresses the cause, not the symptom. Every step is documented for your records and your insurance carrier.

Question 3

Does MAZE repair every commercial roof system type?

Accepted Answer

Yes. MAZE repairs TPO, metal and R-panel, modified bitumen, BUR, SPF foam, and coated roof systems. Repair methods are matched to the manufacturer's specifications for each system, which keeps existing warranties intact.

Question 4

What should I do if my roof is actively leaking?

Accepted Answer

If safe to do so, move valuable inventory and equipment away from the leak area. Place containers to catch water and prevent it from spreading. If the leak is near electrical equipment, avoid the area and notify building occupants. Do not attempt to access the roof yourself.

Question 5

Will you help with temporary containment?

Accepted Answer

Absolutely. Temporary containment is the first priority. Our crews arrive with commercial-grade tarping systems, temporary membrane patches, and sealant materials to stop water entry while a permanent repair plan is developed.

Question 6

Can my roof be coated instead of replaced?

Accepted Answer

If your roof substrate is structurally sound and insulation is dry, coating restoration is likely viable. We perform core cuts and moisture surveys to determine candidacy. If more than 25% of the insulation is saturated, replacement is typically the better investment.

Question 7

What's the difference between silicone and acrylic coatings?

Accepted Answer

Silicone coatings resist ponding water and maintain flexibility across temperature extremes — ideal for flat roofs with drainage challenges. Acrylic coatings are more cost-effective and provide excellent UV resistance, but require positive drainage (no standing water). The right choice depends on your roof's slope and drainage characteristics.

Question 8

How long do roof coatings last?

Accepted Answer

Manufacturer warranties range from 10 to 20 years depending on the system, application thickness, and maintenance program. Actual service life can exceed warranty periods with proper maintenance.

Question 9

What manufacturer coating systems do you install?

Accepted Answer

MAZE is certified to install six manufacturer coating systems spanning silicone, acrylic, and specialty/hybrid chemistries. We match the system to your substrate, slope, and drainage conditions rather than defaulting to a single product line.

Question 10

Is coating cheaper than replacement?

Accepted Answer

Typically 30-50% less than full replacement. Coatings also avoid tear-off costs, disposal fees, and the operational disruption of exposing the building interior. For a detailed comparison, contact us for a dual-option assessment.

Question 11

How do I know when my roof needs replacing?

Accepted Answer

Key indicators include widespread moisture in the insulation (detected by infrared survey), recurring leaks in the same areas despite repair, membrane shrinkage or widespread cracking, the system exceeding its warranted lifespan, and code compliance requirements that the current system cannot meet.

Question 12

What roofing system types do you install?

Accepted Answer

MAZE installs TPO, metal panel (standing seam and R-panel), modified bitumen, BUR (built-up roofing), SPF foam, and coating restoration systems. We recommend the system that fits your building profile, not the one with the highest margin.

Question 13

How long does commercial roof replacement take?

Accepted Answer

Timeline depends on roof size, system type, and weather conditions. A typical 50,000 sq ft replacement takes 2-4 weeks. Larger facilities may require 4-8 weeks. We provide detailed timeline estimates in our proposals.

Question 14

Can you phase the work around our operations?

Accepted Answer

Yes. Every MAZE replacement project includes a phasing plan that accounts for your operational requirements. We work section by section, ensuring completed areas are waterproof before moving to the next section.

Question 15

What warranties are available?

Accepted Answer

Manufacturer warranties range from 15 to 30 years depending on the system and membrane thickness. MAZE also provides workmanship warranties. All warranty documentation is provided at project completion.

Question 16

How often should my commercial roof be inspected?

Accepted Answer

Industry standard is semi-annual inspections — typically spring and fall. Most manufacturer warranties require documented maintenance at regular intervals. Skipping inspections can void your warranty.

Question 17

What does a maintenance program include?

Accepted Answer

MAZE maintenance programs include semi-annual inspections, detailed photo documentation, condition reporting, minor repair execution during the inspection visit, priority scheduling for larger repairs, and warranty-compliant documentation.

Question 18

Does roof maintenance affect my warranty?

Accepted Answer

Yes. Most manufacturer warranties require documented regular maintenance. If a warranted roof fails and the manufacturer finds no evidence of maintenance, the warranty claim will likely be denied. Our maintenance documentation satisfies warranty requirements.

Question 19

Do you handle insurance claims?

Accepted Answer

We support the insurance claim process by providing comprehensive damage documentation, attending adjuster meetings on-site, and preparing supplement documentation when initial scopes undervalue the damage. We advocate for your facility to ensure the claim reflects actual damage.

Question 20

What documentation do you provide for adjusters?

Accepted Answer

Our storm damage reports include geotagged photographs, damage assessment narratives, infrared moisture survey results, material specifications, and itemized repair or replacement scopes — everything your adjuster needs to evaluate the claim.

Question 21

Can you help with supplements?

Accepted Answer

Yes. When the initial adjuster scope does not fully reflect the damage, we prepare detailed supplement documentation with additional evidence supporting the complete scope of repair needed.

Question 22

Are you licensed and insured?

Accepted Answer

Yes. MAZE is fully licensed, bonded, and insured for commercial roofing work in Texas. We carry general liability, workers' compensation, and umbrella coverage at limits appropriate for commercial projects. Certificates of insurance are available on request.

Question 23

What's your safety record?

Accepted Answer

MAZE crews are OSHA-trained and our project managers hold OSHA 30 certifications. Every project runs with daily toolbox talks, job hazard analysis, and fall protection compliance, and safety documentation is available to your risk management team on request.

Question 24

What area do you serve?

Accepted Answer

MAZE serves commercial facilities throughout the DFW Metroplex including Dallas, Fort Worth, Arlington, Plano, Irving, Frisco, McKinney, Denton, Grand Prairie, Garland, Mesquite, and surrounding North Texas communities.

Question 25

Do you do residential work?

Accepted Answer

No. MAZE is exclusively a commercial roofing contractor. Every crew, certification, and process is built for commercial facilities. We do not perform residential roofing work.

Frequently Asked Questions

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